Transcripts from "Trust or Consequence: Why Credibility Is the Killer App for Online Travel"
Consumer Reports WebWatch's Exclusive Travel Conference
Tuesday, March 1, 2005
Welcome & Introductions: ...view
Speaker:
Beau Brendler, Director, Consumer Reports WebWatch
Presentation of Exclusive WebWatch Travel Research ...view
Speaker:
Bill McGee, Travel Consultant to Consumer Reports WebWatch, and Columnist for USAToday.com
Perry Perfors, Head of Research on Services, Consumentenbond of the Netherlands
Travel Industry Panel ...view
Moderator:
Bill McGee, Travel Consultant to Consumer Reports WebWatch, and Columnist for USAToday.com
Speakers:
Brian Barth, Chief Executive Officer, SideStep
Steve Hafner, Chief Executive Officer, Kayak.com
Shafiq Khan, Senior Vice President of eCommerce, Marriott International
Cheryl Rosner, President, Hotels.com
Beatrice Tarka, Chief Executive Officer, Mobissimo
Tracey Weber, Senior Vice President of Air, Car and Last-Minute Deals, Travelocity
Kurt Weinsheimer, Vice President of Hotels, Orbitz
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Consumer Group Panel ...view
Moderator:
Robert Mayer, Ph.D., Professor of Family and Consumer Studies, University of Utah
Speakers:
Brad Elbein, Regional Director, Southwest Office, U.S. Federal Trade Commission
John Hawks, President, Association of Retail Travel Agents
Kevin Krone, Vice President of Interactive Marketing, Southwest Airlines
Perry Perfors, Head of Research on Services, Consumentenbond of the Netherlands
Michele McDonald, Editor & Publisher, AMC Communications International, Inc.
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