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Web Credibility Research Reports

Leap of Faith:
Using the Internet Despite the Dangers

Results of a National Survey of Internet Users for Consumer Reports WebWatch
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No Borders Does Not Mean No Boundaries

An International Survey on Web Credibility


Consumers International
Consumer Reports WebWatch

An international study by Consumers International — a global federation of more than 250 consumer organizations worldwide — and Consumer Reports WebWatch found that surfing the Web can be a confusing experience for consumers in search of credible Web sites, particularly when online advertisements are not labeled, and a company or organization does not disclose pertinent financial relationships that could taint the integrity of information provided on the Web site. The research calls for basic standards for sites to improve Web credibility. ...view


How Do People Evaluate a Web Site's Credibility?

Results from a Large Study (Abstract)
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Experts vs. Online Consumers:

A Comparative Credibility Study of Health and Finance Web Sites (Abstract)
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A Matter of Trust: What Users Want From Web Sites

A Report on Consumer Concerns About Credibility of Web Sites (Abstract)
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Conferences

Summit 2003: Why Usability Matters, by Jakob Nielsen...view

Summit 2003: Developing Guidelines for Best Practices on the Web...view

Summit 2003: Toward a More Credible Web...view
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    Web Ethics
    From pop-up advertising to sensitive personal data online, WebWatch assesses Web ethics...view

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